Outage in Lightspeed
Service Interruption: Payments Processing, Chat, Phone Support & other systems
Resolved MajorIncident Report
Like many companies today, we are experiencing a major service disruption impacting the availability of our support channels across all products.
The issue is related to a widespread outage with AWS US-East-1 (Amazon Web Services), which is affecting key Internet services globally.
Customers may experience difficulty reaching Lightspeed support via phone and chat.
We are monitoring the external provider and actively working to restore connectivity as quickly as possible.
Workaround:
Email Support is operational. If you require assistance, please send an email to the support team of the specific Lightspeed product you are using, which can be accessed at www.lightspeedhq.com/support
We sincerely apologize for this disruption and thank you for your patience. We will provide an update as soon as the upstream issue is resolved.
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 10/20/2025 11:23PM
This incident has been resolved.
INVESTIGATING
6 months ago - at 10/20/2025 03:22PM
We are continuing to investigate this issue.
INVESTIGATING
6 months ago - at 10/20/2025 03:20PM
We are continuing to investigate this issue.
INVESTIGATING
6 months ago - at 10/20/2025 02:40PM
Like many companies today, we are experiencing a major service disruption impacting the availability of our support channels across all products.
The issue is related to a widespread outage with AWS US-East-1 (Amazon Web Services), which is affecting key Internet services globally.
Customers may experience difficulty reaching Lightspeed support via phone and chat.
We are monitoring the external provider and actively working to restore connectivity as quickly as possible.
Workaround:
Email Support is operational. If you require assistance, please send an email to the support team of the specific Lightspeed product you are using, which can be accessed at www.lightspeedhq.com/support
We sincerely apologize for this disruption and thank you for your patience. We will provide an update as soon as the upstream issue is resolved.
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