Outage in Lightspeed

Service Interruption: Payments Processing, Chat, Phone Support & other systems

Resolved Major
October 20, 2025 - Started about 9 hours ago - Lasted about 9 hours
Official incident page

Incident Report

Like many companies today, we are experiencing a major service disruption impacting the availability of our support channels across all products. The issue is related to a widespread outage with AWS US-East-1 (Amazon Web Services), which is affecting key Internet services globally. Customers may experience difficulty reaching Lightspeed support via phone and chat. We are monitoring the external provider and actively working to restore connectivity as quickly as possible. Workaround: Email Support is operational. If you require assistance, please send an email to the support team of the specific Lightspeed product you are using, which can be accessed at www.lightspeedhq.com/support We sincerely apologize for this disruption and thank you for your patience. We will provide an update as soon as the upstream issue is resolved.

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Latest Updates ( sorted recent to last )
RESOLVED 42 minutes ago - at 10/20/2025 11:23PM

This incident has been resolved.

INVESTIGATING about 9 hours ago - at 10/20/2025 03:22PM

We are continuing to investigate this issue.

INVESTIGATING about 9 hours ago - at 10/20/2025 03:20PM

We are continuing to investigate this issue.

INVESTIGATING about 9 hours ago - at 10/20/2025 02:40PM

Like many companies today, we are experiencing a major service disruption impacting the availability of our support channels across all products.

The issue is related to a widespread outage with AWS US-East-1 (Amazon Web Services), which is affecting key Internet services globally.
Customers may experience difficulty reaching Lightspeed support via phone and chat.
We are monitoring the external provider and actively working to restore connectivity as quickly as possible.

Workaround:
Email Support is operational. If you require assistance, please send an email to the support team of the specific Lightspeed product you are using, which can be accessed at www.lightspeedhq.com/support

We sincerely apologize for this disruption and thank you for your patience. We will provide an update as soon as the upstream issue is resolved.

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