Outage in Lightspeed
External issue with Cloudflare
Resolved MajorIncident Report
We are observing an external issue with Cloudflare, starting at 12:48 CET on November 18, 2025.
Payment processing, Backoffice login, onboarding and other system may be impacted.
We are monitoring the situation closely and will provide updates as further information becomes available.
Additional progress can also be followed on Cloudflare's status page: https://www.cloudflarestatus.com/
Components affected
Lightspeed Retail POS Lightspeed Business Intelligence Lightspeed Mobile Apps Lightspeed House Accounts Lightspeed Marketplace Lightspeed Partner API Lightspeed Tee Sheets Lightspeed eCom (Europe) Lightspeed eCom (North America & Australia) Lightspeed Retail APINeed to monitor Lightspeed outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 10 hours ago - at 11/18/2025 07:26PM
This incident has been resolved.
MONITORING
about 14 hours ago - at 11/18/2025 03:53PM
Cloudflare is still working on some issues. Most Lightspeed services appear to be recovered though we are still seeing some impact on a few features.
MONITORING
about 15 hours ago - at 11/18/2025 02:56PM
We are continuing to monitor for any further issues.
MONITORING
about 15 hours ago - at 11/18/2025 02:55PM
Cloudflare has announced that a fix has been applied. We are seeing signs of recovery from most services, but will continue to monitor.
INVESTIGATING
about 15 hours ago - at 11/18/2025 02:52PM
We are continuing to investigate this issue.
INVESTIGATING
about 15 hours ago - at 11/18/2025 02:36PM
We are continuing to investigate this issue.
INVESTIGATING
about 15 hours ago - at 11/18/2025 02:19PM
We are continuing to investigate this issue.
INVESTIGATING
about 16 hours ago - at 11/18/2025 01:42PM
We are continuing to investigate this issue.
INVESTIGATING
about 16 hours ago - at 11/18/2025 01:34PM
We are continuing to investigate this issue.
INVESTIGATING
about 16 hours ago - at 11/18/2025 01:34PM
We are continuing to investigate this issue.
INVESTIGATING
about 16 hours ago - at 11/18/2025 01:32PM
We are continuing to investigate this issue.
INVESTIGATING
about 16 hours ago - at 11/18/2025 01:27PM
We are still experiencing intermittent issues with our external vendor Cloudflare.
Services such as Lightspeed Backoffice logins, onboarding, payments processing & other systems remain impacted.
INVESTIGATING
about 17 hours ago - at 11/18/2025 12:14PM
We are seeing signs of improvement, but a subset of merchants may still experience issues.
INVESTIGATING
about 17 hours ago - at 11/18/2025 12:13PM
We are observing an external issue with Cloudflare, starting at 12:48 CET on November 18, 2025.
Payment processing, Backoffice login, onboarding and other system may be impacted.
We are monitoring the situation closely and will provide updates as further information becomes available.
Additional progress can also be followed on Cloudflare's status page: https://www.cloudflarestatus.com/
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