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Outage in Lightspeed

Issues with UI on web selling screen that may be impacting workflows

Resolved Minor
January 20, 2026 - Started 1 day ago - Lasted about 7 hours
Official incident page

Incident Report

We have identified some UI issues on the selling screen that is impacting the ability of users to interact in workflows like Marsello redemption. We are currently working on fixing this.

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Latest Updates ( sorted recent to last )
RESOLVED about 22 hours ago - at 01/20/2026 07:36AM

This has been resolved completely. Please try to refresh the page first if you still see issue persist to ensure the latest web assets are being loaded.

MONITORING 1 day ago - at 01/20/2026 01:53AM

We have fixed the issue.
Workflows such as Marsello redemption and viewing customers on a sale should be reslved now

IDENTIFIED 1 day ago - at 01/20/2026 12:26AM

We have identified some UI issues on the selling screen that is impacting the ability of users to interact in workflows like Marsello redemption.

We are currently working on fixing this.

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