Outage in Lightspeed
Lightspeed Retail (S-Series) - BridgePay
Minor
February 06, 2026 - Started 3 days ago
Official incident page
Official incident page
Incident Report
We are currently investigating an issue affecting merchants using Lightspeed Retail (S-Series) using BridgePay. A dedicated team is investigating the issue.
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Latest Updates ( sorted recent to last )
IDENTIFIED
2 days ago - at 02/06/2026 11:55PM
We are continuing to work on a fix for this issue.
IDENTIFIED
2 days ago - at 02/06/2026 11:54PM
We are continuing to work on a fix for this issue.
IDENTIFIED
2 days ago - at 02/06/2026 11:48PM
Our team is actively monitoring the situation and working closely with our partners to understand the scope and expected resolution timeline. We recognize how critical payment processing is to your business and sincerely appreciate your patience.
If you would like to explore troubleshooting options or review available next steps, please contact our Support team at support@shopkeep.com, or start a live chat directly from your Back Office by navigating to the “Support” tab. Our team will be happy to review your account to assist where possible. The S-Series Support Team is available 7 days a week 8am-11pm EST through chat on your Backoffice, Register app, and the Help Center.
Additionally, Gift Card processing is currently down due to the Bridgepay issue.
For the most up-to-date information, please refer to the status pages below:
BridgePay Status Page: https://status.bridgepaynetwork.com/incidents/mgg52286dn24
IDENTIFIED
2 days ago - at 02/06/2026 09:11PM
BridgePay is still investigating the issue.
IDENTIFIED
3 days ago - at 02/06/2026 03:57PM
Our team is actively monitoring the situation and working closely with our partners to understand the scope and expected resolution timeline. We recognize how critical payment processing is to your business and sincerely appreciate your patience.
If you would like to explore troubleshooting options or review available next steps, please contact our Support team at support@shopkeep.com, or start a live chat directly from your Back Office by navigating to the “Support” tab. Our team will be happy to review your account to assist where possible. The S-Series Support Team is available 7 days a week 8am-11pm EST through chat on your Backoffice, Register app, and the Help Center.
Additionally, Gift Card processing is currently down due to the Bridgepay issue.
For the most up-to-date information, please refer to the status pages below:
BridgePay Status Page: https://status.bridgepaynetwork.com/incidents/mgg52286dn24
INVESTIGATING
3 days ago - at 02/06/2026 03:39PM
We are currently investigating an issue affecting merchants using Lightspeed Retail (S-Series) using BridgePay. A dedicated team is investigating the issue.
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