Lightspeed Retail (S-Series) - BridgePay

The Bridgepay Outage has been resolved and all third party processor connections have been fully restored.

Please tap "Get Updates From Backoffice" on your POS register, confirm Sync Complete, connect your legacy reader in Integrated Hardware and run a test transaction to confirm all is well.

We’re following up on our recent communication regarding S-Series gateway operations to share an additional update.

At this time, Bridgepay processing has resumed for all third party processors, except Elavon. If you are using a third party processor that is NOT Elavon, please select “Get Updates From Backoffice” on your S-Series register, open a new shift, connect your legacy card reader and run a test transaction.

Bridgepay are still working on restoring the Elavon processor connection at this time.

Additionally, Gift Card processing has been fully restored. To resume transacting with Gift Cards, please select “Get Updates From Backoffice” on your S-Series register, open a new shift and load a Gift Card via a test transaction to confirm it works as intended.

Support:

If you would like to explore troubleshooting options or review next steps, please contact our Support team at support@shopkeep.com or start a live chat directly from your Back Office by navigating to the Support tab.

The S-Series Support Team is available 7 days a week, 8am–10pm EST, via chat in your Back Office, Register app, and Help Center.
For the most up-to-date information, please refer to the status pages below:

BridgePay Status Page: https://status.bridgepaynetwork.com/incidents/mgg52286dn24

We appreciate your patience and partnership as we work through this process and will continue to keep you informed.

We’re following up on our recent communication regarding S-Series gateway operations to share an additional update.

At this time, processing has resumed for TSYS and Fiserv. If they are your processor, please select “Get Updates From Backoffice” on your S-Series register, open a new shift and run a test transaction. Other processor connections remain temporarily unavailable and will be restored as soon as possible.

Additionally, Gift Card processing has been fully restored. To resume transacting with Gift Cards, please select “Get Updates From Backoffice” on your S-Series register, open a new shift and load a Gift Card via a test transaction to confirm it works as intended.

Support:

If you would like to explore troubleshooting options or review next steps, please contact our Support team at support@shopkeep.com or start a live chat directly from your Back Office by navigating to the Support tab.

The S-Series Support Team is available 7 days a week, 8am–10pm EST, via chat in your Back Office, Register app, and Help Center.
For the most up-to-date information, please refer to the status pages below:

BridgePay Status Page: https://status.bridgepaynetwork.com/incidents/mgg52286dn24

We appreciate your patience and partnership as we work through this process and will continue to keep you informed.

Our team is actively monitoring the situation and working closely with our partners to understand the scope and expected resolution timeline. We recognize how critical payment processing is to your business and sincerely appreciate your patience.

VERY IMPORTANT: As a precautionary measure, BridgePay is advising that no further payment processing attempts are made while their system is unavailable. Consult their status page for the latest updates and information.

If you would like to explore troubleshooting options or review available next steps, please contact our Support team at support@shopkeep.com, or start a live chat directly from your Back Office by navigating to the “Support” tab. Our team will be happy to review your account to assist where possible. The S-Series Support Team is available 7 days a week 8am-11pm EST through chat on your Backoffice, Register app, and the Help Center.

Additionally, Gift Card processing is currently down due to the Bridgepay issue.

For the most up-to-date information, please refer to the status pages below:

BridgePay Status Page: https://status.bridgepaynetwork.com/incidents/mgg52286dn24

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

Our team is actively monitoring the situation and working closely with our partners to understand the scope and expected resolution timeline. We recognize how critical payment processing is to your business and sincerely appreciate your patience.

If you would like to explore troubleshooting options or review available next steps, please contact our Support team at support@shopkeep.com, or start a live chat directly from your Back Office by navigating to the “Support” tab. Our team will be happy to review your account to assist where possible. The S-Series Support Team is available 7 days a week 8am-11pm EST through chat on your Backoffice, Register app, and the Help Center.

Additionally, Gift Card processing is currently down due to the Bridgepay issue.

For the most up-to-date information, please refer to the status pages below:

BridgePay Status Page: https://status.bridgepaynetwork.com/incidents/mgg52286dn24

BridgePay is still investigating the issue.

Our team is actively monitoring the situation and working closely with our partners to understand the scope and expected resolution timeline. We recognize how critical payment processing is to your business and sincerely appreciate your patience.

If you would like to explore troubleshooting options or review available next steps, please contact our Support team at support@shopkeep.com, or start a live chat directly from your Back Office by navigating to the “Support” tab. Our team will be happy to review your account to assist where possible. The S-Series Support Team is available 7 days a week 8am-11pm EST through chat on your Backoffice, Register app, and the Help Center.

Additionally, Gift Card processing is currently down due to the Bridgepay issue.

For the most up-to-date information, please refer to the status pages below:

BridgePay Status Page: https://status.bridgepaynetwork.com/incidents/mgg52286dn24

We are currently investigating an issue affecting merchants using Lightspeed Retail (S-Series) using BridgePay. A dedicated team is investigating the issue.