Outage in Lightspeed
R-series Lightspeed Hub is unable to connect hardware
Resolved MajorIncident Report
Summary AI Generated
The Lightspeed R-series Hub experienced connectivity issues with hardware devices, preventing proper hardware connections for the Retail POS system. The incident affected retail point-of-sale operations for approximately 1.1 hours. The issue was identified and resolved through an implemented fix, with the service fully restored after a monitoring period.
We are currently investigating this issue.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 05/08/2026 10:41AM
This incident has been resolved.
MONITORING
4 days ago - at 05/08/2026 10:13AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
4 days ago - at 05/08/2026 10:05AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
4 days ago - at 05/08/2026 09:41AM
We are currently investigating this issue.
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