Outage in Liongard

RESOLVED: Webroot Child Inspector Failures

Resolved Minor
October 16, 2023 - Started about 1 year ago
Official incident page

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Outage Details

We are aware of an issue with our Webroot Inspector where child Inspectors are failing with the following error message: Inspection failed at https://unityapi.webrootcloudav.com/service/api/status/gsm/xxxx-xxxx-xxxx-xxxx-xxxx with status code 500: Request failed with status code 500 We have determined this is due to an issue with Webroot's API. See this link for more information: https://community.webroot.com/webroot-universal-reporter-130/skystatus-request-failed-no-parameterless-constructor-defined-355. We do not have an ETA for resolution, but we will update you as new information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/20/2023 03:20PM

We're happy to report that the issue impacting Webroot child Inspectors has been resolved.

According to Webroot, they have rolled back changes that were resulting in errors that were causing Liongard Webroot child Inspectors to fail: https://community.webroot.com/unity-api-forum-49/unity-api-skystatus-request-failed-no-parameterless-constructor-defined-for-type-of-system-string-355881

Once devices check-in to receive the update from Webroot, Inspections should complete successfully.

IDENTIFIED about 1 year ago - at 10/16/2023 06:46PM

We are aware of an issue with our Webroot Inspector where child Inspectors are failing with the following error message:

Inspection failed at https://unityapi.webrootcloudav.com/service/api/status/gsm/xxxx-xxxx-xxxx-xxxx-xxxx with status code 500: Request failed with status code 500

We have determined this is due to an issue with Webroot's API. See this link for more information: https://community.webroot.com/webroot-universal-reporter-130/skystatus-request-failed-no-parameterless-constructor-defined-355. We do not have an ETA for resolution, but we will update you as new information becomes available.

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