Outage in Liongard

Continuum RMM: Intermittent Inspector Failures

Resolved Minor

November 03, 2023 - Started over 2 years ago - Lasted about 2 years
Official incident page

Incident Report

We are currently experiencing issues with the Continuum RMM Inspector that are causing an increase in intermittent Inspector failures. We have determined this to be an issue with the information being returned by the Continuum API. We have escalated the issue to ConnectWise and we are uncertain as to the future of this API as this product is being superseded by the newer ConnectWise RMM product. In addition to the Liongard support request, we also suggest creating a support request with ConnectWise Support.

Components affected

Liongard US1 Instance Liongard AUS1 Instance Liongard EU1 Instance Liongard UK1 Instance Liongard CA1 Instances Liongard US2 Instance Liongard AUS2 Instance Liongard UK2 Instance Liongard US3 Instance Liongard CA2 Instance Liongard US4 Instance Liongard US5 Instance Liongard US6 Instance Liongard US7 Instance Liongard US8 Instance Liongard US9 Instance Liongard US10 Instance Liongard US11 Instance

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 11/25/2025 09:46PM

This has been resolved.

MONITORING 8 months ago - at 06/26/2025 11:21PM

While we continue to experience issues with our existing Continuum RMM Inspector, we will be developing a new ConnectWise RMM Inspector that leverages the ASIO platform.

We will provide an update once the new inspector has been released.

IDENTIFIED over 2 years ago - at 11/03/2023 08:08PM

We are currently experiencing issues with the Continuum RMM Inspector that are causing an increase in intermittent Inspector failures.

We have determined this to be an issue with the information being returned by the Continuum API. We have escalated the issue to ConnectWise and we are uncertain as to the future of this API as this product is being superseded by the newer ConnectWise RMM product.

In addition to the Liongard support request, we also suggest creating a support request with ConnectWise Support.

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