Outage in LiveChat

LiveChat - degraded performance

Resolved Major
May 27, 2025 - Started 29 days ago - Lasted about 6 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
LiveChat Chat widget LiveChat API LiveChat Agent apps LiveChat Support chat on www.livechat.com
Latest Updates ( sorted recent to last )
RESOLVED 28 days ago - at 05/27/2025 04:19PM

This incident has been resolved.

MONITORING 28 days ago - at 05/27/2025 03:36PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 28 days ago - at 05/27/2025 03:06PM

We are continuing to work on a fix for this issue.

IDENTIFIED 29 days ago - at 05/27/2025 10:47AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 29 days ago - at 05/27/2025 10:46AM

We’re continuing to investigate an issue that’s preventing the app from loading for the agents and causing chat widgets on websites to not appear. We appreciate your patience as we work to resolve this as quickly as possible.

INVESTIGATING 29 days ago - at 05/27/2025 10:12AM

We are currently investigating this issue.

source IsDown Possible Outage Indicated by User Reports Reports started 14 minutes before official outage was reported

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