Outage in LiveChat
LiveChat chat widget - degraded performance
Resolved Minor
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Outage Details
We are currently investigating an issue that may be preventing some customers from starting chats. Our team is working on resolving it as quickly as possible.
Components affected
LiveChat Chat widget LiveChat API LiveChat Agent apps LiveChat Integrations LiveChat Support chat on www.livechat.com LiveChat Subprocessors' serviceLatest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 06/05/2025 07:19PM
This incident has been resolved.
MONITORING
19 days ago - at 06/05/2025 06:58PM
We are continuing to monitor for any further issues.
MONITORING
19 days ago - at 06/05/2025 06:38PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
19 days ago - at 06/05/2025 06:20PM
We are continuing to work on a fix for this issue.
IDENTIFIED
19 days ago - at 06/05/2025 06:00PM
While the recent fix has made progress, further refinement is still required to fully resolve the issue. Our team is actively working on additional improvements, and we will provide updates as soon as we have more information. Thank you for your patience and understanding.
MONITORING
19 days ago - at 06/05/2025 05:41PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
19 days ago - at 06/05/2025 05:30PM
We are continuing to investigate this issue.
INVESTIGATING
19 days ago - at 06/05/2025 05:10PM
We are continuing to investigate this issue.
INVESTIGATING
19 days ago - at 06/05/2025 04:50PM
We are continuing to investigate this issue.
INVESTIGATING
19 days ago - at 06/05/2025 04:30PM
We are additionally investigating an issue where bots connected via chatbot.com may not be responding. Our team is actively working to resolve the situation.
INVESTIGATING
19 days ago - at 06/05/2025 04:16PM
We are currently investigating an issue that may be preventing some customers from starting chats. Our team is working on resolving it as quickly as possible.
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