Outage in Lookback

Emails, notifications, transcriptions, and player feed not working

Resolved Major

May 26, 2023 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

We've identified that our queue system has gone down, and are working on bringing it up again.

Components affected

Lookback Dashboard Lookback Outgoing emails Lookback Player

Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 05/26/2023 04:00PM

We have restored our queue system and all effected systems are now operational.

MONITORING almost 2 years ago - at 05/26/2023 03:36PM

A fix has been implemented and we are monitoring the situation.

IDENTIFIED almost 2 years ago - at 05/26/2023 01:43PM

We've identified that our queue system has gone down, and are working on bringing it up again.

Latest Lookback outages

Dashboard and Player outage - about 2 months ago

New redactions are not being processed - 4 months ago

Android app temporarily unavailable - 10 months ago

Transcriptions are slow - 11 months ago

Not possible to create new organizations, slow loading of dashboard, organization settings, and player - about 2 years ago

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