Outage in Lookback

Emails, notifications, transcriptions, and player feed not working

Resolved Major

May 26, 2023 - Started almost 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

We've identified that our queue system has gone down, and are working on bringing it up again.

Components affected

Lookback Dashboard Lookback Player Lookback Outgoing emails

Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 05/26/2023 04:00PM

We have restored our queue system and all effected systems are now operational.

MONITORING almost 3 years ago - at 05/26/2023 03:36PM

A fix has been implemented and we are monitoring the situation.

IDENTIFIED almost 3 years ago - at 05/26/2023 01:43PM

We've identified that our queue system has gone down, and are working on bringing it up again.

Latest Lookback outages

Dashboard and Player outage - 12 months ago

New redactions are not being processed - about 1 year ago

Android app temporarily unavailable - over 1 year ago

Transcriptions are slow - almost 2 years ago

Not possible to create new organizations, slow loading of dashboard, organization settings, and player - about 3 years ago

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