Cloud Telephony - Brazil - Some calls may experience one way audio

Remedial action was implemented last week, and we have been closely monitoring the situation since. We are pleased to confirm that the issues have now been resolved.

Thank you for your patience and understanding during this time. If you have any further questions or concerns, please do not hesitate to contact us at support@loopup.com.

We have identified an issue with Microsoft Teams calls to Brazil numbers, where users may experience periods of one-way audio.

Our investigation confirms that we are successfully receiving and sending media in both directions. As a result, the issue has been escalated to our downstream carrier for further resolution.

Thank you for your patience and understanding as we work to resolve this matter. If you have any immediate questions or concerns, please contact us at support@loopup.com.