Outage in LoopUp
Cloud Telephony - Brazil - Some calls may experience one way audio
MinorOfficial incident page
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Outage Details
Components affected
LoopUp Latin AmericaLatest Updates ( sorted recent to last )
We have identified an issue with Microsoft Teams calls to Brazil numbers, where users may experience periods of one-way audio.
Our investigation confirms that we are successfully receiving and sending media in both directions. As a result, the issue has been escalated to our downstream carrier for further resolution.
Thank you for your patience and understanding as we work to resolve this matter. If you have any immediate questions or concerns, please contact us at support@loopup.com.
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