Outage in LoopUp

Outbound Calls from Luware Nimbus Services

Resolved Minor
March 26, 2025 - Started 10 months ago - Lasted 1 day
Official incident page

Incident Report

We have identified an issue affecting outbound calls from Luware Nimbus services, where calls may fail intermittently. This has been escalated to Luware and Microsoft, who are actively investigating. In the meantime, affected users can still place outbound calls directly from the Microsoft Teams client. Please use this workaround while we work with Luware and Microsoft to resolve the issue.
Components affected
LoopUp Europe, the Middle East and Africa

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 03/28/2025 11:13AM

We're closing this particular incident while Luware continues it's investigation.

If you would like to stay informed, please visit and follow https://status.luware.cloud/incident/1341765 for more updates.

IDENTIFIED 10 months ago - at 03/28/2025 10:11AM

The issue has been identified and isolated to the Luware Nimbus software. Luware’s engineers are actively working on a hotfix and will provide further updates soon. If you have any questions, please contact us at servicedesk@loopup.com.

IDENTIFIED 10 months ago - at 03/26/2025 07:42PM

We have identified an issue affecting outbound calls from Luware Nimbus services, where calls may fail intermittently. This has been escalated to Luware and Microsoft, who are actively investigating.

In the meantime, affected users can still place outbound calls directly from the Microsoft Teams client. Please use this workaround while we work with Luware and Microsoft to resolve the issue.

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