Outage in LoopUp

Remote Meetings - Audio Conferencing - Some Dial-In Numbers allocated to Customers migrated from PGI/Intrado platforms are failing to connect

Resolved Minor
January 27, 2025 - Started 5 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We've identified an issue that could potentially impact LoopUp Remote Meetings hosted by Users who were migrated from PGI/Intrado platforms. Some conference attendees cannot connect to their meetings by "dialling in" with a number and access code. Our Teams are working with the relevant carrier/s to reach a resolution, ASAP and impacted attendees should connect to their conferences via the LoopUp web client (more information about how to do that here: https://support.loopup.com/s/article/joining-a-loopup-meeting-as-a-guest?language=en_US). Please know that our teams are working hard to get everything up and running. We will provide more information as soon as it is available. We're sorry to be holding you up today. Our Support Team are available 24/7 at support@loopup.com.
Components affected
LoopUp Audio Conferencing
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 01/27/2025 12:14PM

We have confirmed that all impacted service areas have now been restored. If you experience any new issues, please reach out to us at support@loopup.com.

MONITORING 5 months ago - at 01/27/2025 10:20AM

Our carriers have implemented a fix and we believe that the issue has been resolved (as of 09:55 UTC). Our Team will continue to monitor and complete further testing.

If you experience any new issues, please reach out to us at support@loopup.com.

IDENTIFIED 5 months ago - at 01/27/2025 08:30AM

We've identified an issue that could potentially impact LoopUp Remote Meetings hosted by Users who were migrated from PGI/Intrado platforms.

Some conference attendees cannot connect to their meetings by "dialling in" with a number and access code. Our Teams are working with the relevant carrier/s to reach a resolution, ASAP and impacted attendees should connect to their conferences via the LoopUp web client (more information about how to do that here: https://support.loopup.com/s/article/joining-a-loopup-meeting-as-a-guest?language=en_US).

Please know that our teams are working hard to get everything up and running. We will provide more information as soon as it is available.

We're sorry to be holding you up today. Our Support Team are available 24/7 at support@loopup.com.

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