Outage in LoopUp

Cloud Telephony - Admin Portal [Load Issues impacting admin.loopup.com]

Resolved Major
February 17, 2025 - Started 3 months ago - Lasted about 15 hours
Official incident page

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Outage Details

We are currently investigating a load issue impacting the Cloud Telephony Admin Portal. Admins will experience issues when attempting to load admin.loopup.com and may see an "unable to load this page" error message. We’re aware of the issue and are working on it urgently. If you have any critical or time-sensitive administrative requests that we can help with, our Support Team are available 24/7 at servicedesk@loopup.com.
Components affected
LoopUp Admin Portal
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/18/2025 08:28AM

After further monitoring, we can confirm that this issue has been resolved. If you experience any new issues, don't hesitate to get in touch with us at servicedesk@loopup.com.

MONITORING 3 months ago - at 02/17/2025 06:00PM

Normal service has been restored, as of 17:45 GMT/UTC. If you experience any further disruption when attempting to access the Cloud Telephony Admin Portal, please contact servicedesk@loopup.com.

IDENTIFIED 3 months ago - at 02/17/2025 05:47PM

We are currently investigating a load issue impacting the Cloud Telephony Admin Portal. Admins will experience issues when attempting to load admin.loopup.com and may see an "unable to load this page" error message. We’re aware of the issue and are working on it urgently.

If you have any critical or time-sensitive administrative requests that we can help with, our Support Team are available 24/7 at servicedesk@loopup.com.

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