Outage in MailChannels

Outage

Resolved Major
July 28, 2023 - Started about 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

The issue has been identified and a fix is being implemented. The network of one of our upstream providers went down and as a result, mails were queued in our servers.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 07/28/2023 06:46PM

All the queued mail should be delivered now. If you are still seeing any issues, please contact support@mailchannels.com

MONITORING about 2 years ago - at 07/28/2023 05:57PM

A fix has been implemented , we are delivering email of both inbound and outbound services from redundant infrastructure. We still have some mail queued in our servers that will be cleared out shortly.

IDENTIFIED about 2 years ago - at 07/28/2023 05:52PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 07/28/2023 05:22PM

We are processing outbound filtering again , it will catch up shortly

IDENTIFIED about 2 years ago - at 07/28/2023 05:21PM

The issue has been identified and a fix is being implemented. The network of one of our upstream providers went down and as a result, mails were queued in our servers.

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