Outage in MailChannels

Service Connectivity

Resolved Minor
January 09, 2024 - Started almost 2 years ago - Lasted 1 day
Official incident page

Incident Report

We are investigating reports of issues connecting to our outbound endpoint smtp.mailchannels.net
Components affected
MailChannels SMTP Service MailChannels SMTP Service

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/10/2024 11:02PM

This incident has been resolved.

MONITORING almost 2 years ago - at 01/09/2024 10:02PM

MailChannels entered an incorrect field into a DNSSEC DS record for mailchannels.net, causing name resolution errors. The incorrect DS record was promptly removed from the DNS; however, because of DNS caching, it may take some time for this change to propagate to the entire DNS. Please purge any DS records for mailchannels.net; our registrar (GoDaddy) is already publishing the correct record set and this should bring things back into operation.

We are continuing to monitor this.

MONITORING almost 2 years ago - at 01/09/2024 09:23PM

We are continuing to monitor for any further issues.

MONITORING almost 2 years ago - at 01/09/2024 09:23PM

The issue seems to be due to a DNS change and should resolve itself as the change propagates through the global DNS. Please try flushing your DNS in the meantime.

INVESTIGATING almost 2 years ago - at 01/09/2024 08:51PM

We are investigating reports of issues connecting to our outbound endpoint smtp.mailchannels.net

Latest MailChannels outages

Outbound SMTP Service Degraded Performance - 24 days ago
High SMTP Connection Latency - about 1 month ago
Increased SMTP Connection Latency - about 1 month ago
Slow SMTP Transactions for Inbound Filtering - 9 months ago
High Outbound SMTP Connection Latency - 9 months ago

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