Major
May 8, 2026
May 2026: Hardware Purchases via Matterport Cart Unavailable
Detected
May 8, 2026 4:02 PM EDT
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Resolved
May 8, 2026 5:38 PM EDT
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Duration
about 2 hours
Matterport's hardware purchasing system experienced a major outage for 1.6 hours due to a third-party shipping address validation service failure. Some customers were unable to complete hardware purchases through buy.matterport.com, with the shopping cart component being affected. The issue was resolved after working with the third-party provider to restore normal functionality.