Maxio Outage History

The Maxio platform experienced elevated 503 errors that caused intermittent errors and degraded availability for some customers. The main application was affected during this major incident. The engineering team investigated and resolved the issue within 34 minutes.

Maxio's Advanced Billing service experienced 502 timeout errors for 1.2 hours that prevented users from viewing consolidated invoices in the application UI and accessing invoice PDFs via the API. The issue was caused by timeouts and affected the main application and API components, though standard invoice API endpoints and public invoice URLs remained functional. A fix was implemented and the incident was resolved with no impact to underlying invoice data.

Maxio experienced a 13.6-hour degradation of their E-Billing platform where customers encountered errors when trying to access e-billing related pages. The incident also affected email sending functionality. The issue was resolved through multiple fixes implemented over the course of the incident, with full resolution confirmed after monitoring the effectiveness of the changes.

Maxio's Advanced Billing System experienced major performance degradation for 5.6 hours, affecting processing times and related functionality across the main application. The team identified the root cause and implemented a fix, followed by a monitoring period to ensure stability. The incident was fully resolved after normal performance was restored.