Outage in Medallia

Feature disruption - European Production Environment

Resolved Minor
October 17, 2024 - Started 7 months ago - Lasted about 23 hours
Official incident page

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Outage Details

Medallia Experience Orchestration is currently experiencing intermittent issues with scheduled exports where no data is being returned. Our engineers are investigating the issue. We will provide updates in 60 minutes or when more information is available.
Components affected
Medallia MXO Europe (EU2)
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 10/18/2024 02:20PM

The issue has now been resolved as of 4.18PM CET on October 18, 2024. Further details will be provided in a post-mortem report within 48 hours.

MONITORING 7 months ago - at 10/17/2024 11:26PM

We have stabilized the European Production Environment issue as of ~2:05PM PDT on October 17th, 2024 and are continuing to monitor.

IDENTIFIED 7 months ago - at 10/17/2024 07:39PM

Our Engineering teams have identified the issue and are actively working on a resolution. We will provide further updates when more information is available.

INVESTIGATING 7 months ago - at 10/17/2024 03:27PM

Medallia Experience Orchestration is currently experiencing intermittent issues with scheduled exports where no data is being returned.
Our engineers are investigating the issue. We will provide updates in 60 minutes or when more information is available.

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