Outage in Meltwater
Explore+ Degradation
Resolved MinorIncident Report
Summary AI Generated
Meltwater's Explore+ Search (Optimized Search) experienced a degradation lasting approximately 78.6 hours, during which users encountered errors when running searches or retrieving past data, with downstream impacts on Analyze dashboards and reports. The engineering team progressively restored functionality, first partially, then fully, while processing a backlog of delayed content. The incident was fully resolved on August 3, 2026, with search content confirmed to be flowing into the platform as expected.
We are currently experiencing issues with Explore+ Searches(Optimized searches). Users may encounter errors when running searches or retrieving past data. Services that rely on search functionality such as Analyze dashboards may also be affected. Our engineering team is actively investigating the issue.
We apologize for the inconvenience and appreciate your patience.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 08/03/2026 02:48PM
After a period of monitoring, this issue is now resolved. The latest Explore+ Search (Optimized Search) content is flowing into the platform as expected.
Thank you for your patience.
MONITORING
4 days ago - at 08/02/2026 10:51AM
The issue that caused data delays in Explore+ Search (Optimized Search) has now been fully resolved. Our Engineering team has processed the backlog, and the platform is functioning as expected.
INVESTIGATING
5 days ago - at 08/01/2026 12:29PM
Our engineering team is actively working to resolve this issue. Explore+ Search (Optimized Search) functionality has now been restored on the platform. Search results currently include data up to 31 July, 4:00 PM UTC. We will continue to provide updates accordingly.
Thank you for your patience and understanding.
INVESTIGATING
6 days ago - at 07/31/2026 11:50AM
Our engineering team is actively working to resolve this issue. Partial Explore+ Search (Optimized Search) functionality has now been restored on the platform. Search results currently include data up to 30 July, 2:00 AM UTC. We will continue to provide updates accordingly.
Thank you for your patience and understanding.
INVESTIGATING
6 days ago - at 07/31/2026 08:17AM
We are currently experiencing issues with Explore+ Searches(Optimized searches). Users may encounter errors when running searches or retrieving past data. Services that rely on search functionality such as Analyze dashboards may also be affected. Our engineering team is actively investigating the issue.
We apologize for the inconvenience and appreciate your patience.
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