Meltwater Outage History

Meltwater experienced a 27-hour delay with Editorial and Social Content, causing users to see missing or delayed content in their searches across the Application, Reports, and Search components. The engineering team resolved the underlying issue and processed the content backlog, restoring normal content flow to searches.

Meltwater experienced a data degradation issue affecting X/Twitter and Reddit content, causing delays in retrieving the latest data from these platforms in search results. The incident impacted the Reports, Application, and Search components of the service. The issue was resolved within 5 minutes of being reported.

Meltwater experienced a 28-hour issue with their Engage Publish service where users encountered failures when attempting to publish Instagram posts, affecting the Reports, Application, and Search components. The engineering team identified and resolved the underlying cause, restoring normal publishing functionality. The service was monitored for stability before confirming full resolution.

Meltwater's GenAI Lens feature in Monitor experienced a degradation issue that prevented users from loading insights, displaying errors instead. The incident affected the Application, Reports, and Search components for approximately 83 hours. Engineering teams identified and resolved the underlying issue, restoring full functionality after a period of monitoring.

Meltwater's Engage Publish service experienced an issue that caused post failures when users attempted to publish Instagram Reels and Stories containing videos. The problem, which lasted 81.5 hours and also affected Application, Search, and Reports components, was related to issues on Meta's platform. The issue was resolved after Meta fixed their underlying problems, and Meltwater confirmed normal functionality after a monitoring period.