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MercuryGate Outage History

Every past MercuryGate outage tracked by IsDown, with detection times, duration, and resolution details.

There were 70 MercuryGate outages since December 2023. The 16 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Minor April 8, 2026

April 2026: Send Email Issue From Production

Detected Apr 8, 2026 9:34 AM EDT · Resolved Apr 8, 2026 11:28 AM EDT · Duration about 2 hours

MercuryGate experienced a service interruption affecting email sending functionality from production, impacting the Shared Services component. The incident was classified as minor and lasted 37 minutes before being resolved.

Major April 1, 2026

April 2026: Issues with Rating via DAT

Detected Apr 1, 2026 10:17 AM EDT · Resolved Apr 1, 2026 1:47 PM EDT · Duration about 4 hours

MercuryGate experienced a major service interruption affecting rating functionality via DAT, impacting both Production TMS and Quality TMS components. The outage was caused by issues on DAT's side, including high latency on API calls that DAT investigated and triaged. The incident lasted 3.5 hours before being resolved.

Minor March 17, 2026

March 2026: Investigating issues with ITS NxGen

Detected Mar 17, 2026 10:59 AM EDT · Resolved Mar 17, 2026 11:23 AM EDT · Duration 24 minutes

MercuryGate experienced a service interruption with ITS NxGen that lasted 24 minutes. The incident was classified as minor and the team worked to resolve the issue. The service disruption was successfully resolved after investigation and remediation efforts.