MessageBird Outage History

MessageBird experienced a UI display issue where journeys were not visible in the user interface for 2 hours in the EU region. Journey execution continued to run normally in the background, with only the viewing and listing functionality affected. The engineering team identified and implemented a fix, resolving the display issue completely.

MessageBird experienced delays in journey processing in their EU region for 39 minutes. The delays affected the speed at which customer journeys were being processed through their system. The team implemented a fix and monitored the results before confirming full resolution of the processing delays.

MessageBird experienced SMS delivery issues in the Netherlands affecting KPN customers, where messages to a small subset of users were delayed or failed to deliver completely. The incident impacted SMS services in the EMEA region and lasted approximately 188.8 hours. The issue was resolved through collaboration with KPN's engineering teams.

MessageBird's Conversations API experienced elevated errors affecting bot conversations in the EU region for 1.6 hours. The issue was identified and a fix was implemented to resolve the service disruption.

MessageBird experienced degraded performance in the wait step functionality of their automations service for 2.8 hours. A rapid spike in automation activity overwhelmed the infrastructure's autoscaling capabilities, creating a temporary processing backlog. The issue was resolved by scaling systems to meet demand and fully processing the accumulated backlog.

MessageBird experienced campaign activation failures in their EP Marketing Suite, where newly activated campaigns were failing approximately 10 minutes after activation. The issue affected campaigns created within a 30-minute window and lasted for 2.4 hours. The problem was resolved with a fix implementation, and affected customers were advised to retry their failed campaigns.

MessageBird experienced a 49-minute service disruption where users were unable to add contacts to lists. The issue was investigated, a fix was implemented, and the service was restored to normal operation.

MessageBird experienced delays processing flow events in the AP-south 1 region, impacting Flows and Journeys functionality. The service team implemented a fix and monitored the results before confirming full resolution. The incident lasted approximately 2.1 hours from detection to resolution.

MessageBird experienced processing delays affecting flows and journeys that use contact-added-to-list triggers. The issue impacted a subset of these automated workflows, causing them to process more slowly than normal. The incident was resolved after 1.3 hours of investigation and remediation.

MessageBird's MMS service experienced delivery failures to US-based phone numbers for 1.8 hours. The issue was identified and a fix was implemented, with the service returning to normal operation. All affected MMS messages to US routes were restored after monitoring confirmed the resolution.