Some users may be intermittently unable to search for messages within Outlook on the web

Title: Some users may be intermittently unable to search for messages within Outlook on the web

User impact: Users may be intermittently unable to search for messages within Outlook on the web.

More info: Affected users may intermittently encounter an error message saying "Sorry, something went wrong. Please try again later."

Current status: Our targeted fix to address this configuration issue has begun deploying, and we expect that this should complete by our next scheduled communication update.

Scope of impact: Some users searching within Outlook on the web may be intermittently impacted.

Root cause: A latent configuration issue is causing a subset of infrastructure that facilitates search functionality to intermittently perform below our managed service threshold during periods of planned service updates, which is resulting in impact.

Next update by: Wednesday, February 7, 2024, at 2:00 AM UTC

Title: Some users may be intermittently unable to search for messages within Outlook on the web

User impact: Users may be intermittently unable to search for messages within Outlook on the web.

More info: Affected users may intermittently encounter an error message saying "Sorry, something went wrong. Please try again later."

Current status: We've determined a latent configuration issue is causing a subset of infrastructure that facilitates search functionality to intermittently perform below our managed service threshold during periods of planned service updates. Since there aren't corresponding service updates occurring presently, we expect the impact is no longer occurring. However, we're developing a targeted fix for this configuration to prevent the issue from reoccurring, and we'll provide an estimated deployment timeline when one becomes available.

Scope of impact: Some users searching within Outlook on the web may be intermittently impacted.

Root cause: A latent configuration issue is causing a subset of infrastructure that facilitates search functionality to intermittently perform below our managed service threshold during periods of planned service updates, which is resulting in impact.

Next update by: Monday, February 5, 2024, at 6:00 PM UTC

Title: Some users may be intermittently unable to search for messages within Outlook on the web

User impact: Users may be intermittently unable to search for messages within Outlook on the web.

More info: Affected users may intermittently encounter an error message saying "Sorry, something went wrong. Please try again later."

Current status: We're continuing our investigation of the provided HAR logs and HTTP server logs to isolate the root cause of impact and identify the path to remediation.

Scope of impact: Some users searching within Outlook on the web may be intermittently impacted.

Next update by: Sunday, February 4, 2024, at 4:00 AM UTC

Title: Some users may be intermittently unable to search for messages within Outlook on the web

User impact: Users may be intermittently unable to search for messages within Outlook on the web.

More info: Affected users may intermittently encounter an error message saying "Sorry, something went wrong. Please try again later."

Current status: We've gathered HTTP Archive format (HAR) logs from affected users to assist with our investigation and continue to review HTTP server logs to find the source of impact.

Scope of impact: Some users searching within Outlook on the web may be intermittently impacted.

Next update by: Saturday, February 3, 2024, at 4:00 AM UTC

Title: Some users may be intermittently unable to search for messages within Outlook on the web

User impact: Users may be intermittently unable to search for messages within Outlook on the web.

More info: Affected users may intermittently encounter an error message saying "Sorry, something went wrong. Please try again later."

Current status: We're continuing our analysis of Hypertext Transfer Protocol (HTTP) server logs to gain a better understanding of the issue and to form our next steps.

Scope of impact: Some users searching within Outlook on the web may be intermittently impacted.

Next update by: Friday, February 2, 2024, at 3:00 PM UTC

Title: Some users may be intermittently unable to search for messages within Outlook on the web

User impact: Users may be intermittently unable to search for messages within Outlook on the web.

More info: Affected users may intermittently encounter an error message saying "Sorry, something went wrong. Please try again later."

Current status: We're reviewing Hypertext Transfer Protocol (HTTP) server logs to understand what is causing the issue and to determine our next steps.

Scope of impact: Some users searching within Outlook on the web may be intermittently impacted.

Next update by: Friday, February 2, 2024, at 1:00 PM UTC

Title: Some users may be intermittently unable to search for messages within Outlook on the web

User impact: Users may be intermittently unable to search for messages within Outlook on the web.

More info: Affected users may intermittently encounter an error message saying "Sorry, something went wrong. Please try again later."

Current status: We're continuing our analysis of diagnostic and support case information to locate the root cause of impact.

Scope of impact: Some users searching within Outlook on the web may be intermittently impacted.

Next update by: Friday, February 2, 2024, at 11:00 AM UTC

Title: Some users may be intermittently unable to search for messages within Outlook on the web

User impact: Users may be intermittently unable to search for messages within Outlook on the web.

More info: Affected users may intermittently encounter an error message saying "Sorry, something went wrong. Please try again later."

Current status: We've received reports of an issue in which users are unable to search for messages within Outlook on the web. We're reviewing diagnostic and support case information from some affected users to help us better understand the issue and determine our next troubleshooting steps.

Scope of impact: Some users searching within Outlook on the web may be intermittently impacted.

Next update by: Friday, February 2, 2024, at 9:00 AM UTC

Title: Some users may be intermittently unable to search for messages within Outlook on the web

User impact: Users may be intermittently unable to search for messages within Outlook on the web.

More info: Affected users may intermittently encounter an error message saying "Sorry, something went wrong. Please try again later."

Current status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within 30 minutes.