Mindbody Outage History

An upstream partner issue caused payment delays for some US Mindbody Payments users, specifically affecting payouts scheduled for May 27th. The issue was resolved with delayed payouts being processed one business day later, while all subsequent payouts from May 28th onward returned to normal schedule.

Mindbody experienced a payments portal access issue where merchants could not access the payments portal through the main dropdown menu in the upper right corner. The issue was identified and resolved by engineers within 31 minutes, while merchants could still access the payments portal through an alternative path via the POS screen during the incident.

Mindbody experienced a payment processing issue that delayed scheduled payouts for a subset of customers in Mexico by one day. The company worked with their payment processor to resolve the issue and ensure affected customers received their payments the following day. The incident lasted approximately 22 hours and was classified as a minor service disruption.

Mindbody Web Software experienced an issue causing a subset of customers to be unexpectedly logged out while navigating the platform. Users could restore access by logging back in, though the logout issue would reoccur. The incident lasted 1.2 hours and was classified as minor.

Mindbody experienced a checkout issue on Branded Web where consumers encountered a black screen displaying transaction details after selecting a payment method, preventing purchase completion. The problem affected businesses using a specific version of the Branded Web checkout flow across various payment methods. The incident lasted 2 hours with teams actively working to restore normal service.

The Mindbody Prospect Widget experienced errors when users completed and submitted forms, preventing successful form submissions. This minor incident affected the prospect capture functionality for 5.1 hours while the team investigated and worked to identify the root cause.

Mindbody's Booker Web Software experienced performance issues for 2.4 hours, causing some customers to encounter intermittent slow page load times and navigation errors. The incident was classified as minor and the team investigated the problem. The service was restored after 2.4 hours of disruption.

Mindbody experienced a 41-minute service incident where a subset of customers using Mindbody Payments encountered blank pages when trying to load the Payments Portal. Engineers identified and worked to resolve the issue affecting the payment system's user interface.

Mindbody's Booker payment processing service experienced issues due to problems with upstream payment processor Clover. Booker v2 customers using Clover received errors when attempting to process payments. The issue was resolved after 38 minutes of collaboration with Clover.

On Monday, April 13, 2026, between 9:00AM and 9:20AM PT, a subset of Mindbody point of sale payments were charged but remained stuck in a pending state instead of completing normally. The issue affected payment processing for customers using the point of sale system during that 20-minute window. The pending transactions were expected to be automatically removed from cardholders' bank statements by Tuesday, April 21, 2026.