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Mindbody Outage History

Every past Mindbody outage tracked by IsDown, with detection times, duration, and resolution details.

There were 525 Mindbody outages since December 2020. The 41 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Minor May 27, 2026

May 2026: Mindbody Payments Delay

Detected May 27, 2026 8:32 PM EDT · Resolved May 28, 2026 1:06 PM EDT · Duration about 17 hours

An upstream partner issue caused payment delays for some US Mindbody Payments users, specifically affecting payouts scheduled for May 27th. The issue was resolved with delayed payouts being processed one business day later, while all subsequent payouts from May 28th onward returned to normal schedule.

Minor May 27, 2026

May 2026: Mindbody Payments Issue

Detected May 27, 2026 2:04 PM EDT · Resolved May 27, 2026 2:35 PM EDT · Duration 31 minutes

Mindbody experienced a payments portal access issue where merchants could not access the payments portal through the main dropdown menu in the upper right corner. The issue was identified and resolved by engineers within 31 minutes, while merchants could still access the payments portal through an alternative path via the POS screen during the incident.

Minor May 18, 2026

May 2026: Mindbody Payment Process - Mindbody Payments

Detected May 18, 2026 7:18 PM EDT · Resolved May 19, 2026 5:27 PM EDT · Duration about 22 hours

Mindbody experienced a payment processing issue that delayed scheduled payouts for a subset of customers in Mexico by one day. The company worked with their payment processor to resolve the issue and ensure affected customers received their payments the following day. The incident lasted approximately 22 hours and was classified as a minor service disruption.

Minor May 18, 2026

May 2026: Mindbody Web Software

Detected May 18, 2026 11:39 AM EDT · Resolved May 18, 2026 12:52 PM EDT · Duration about 1 hour

Mindbody Web Software experienced an issue causing a subset of customers to be unexpectedly logged out while navigating the platform. Users could restore access by logging back in, though the logout issue would reoccur. The incident lasted 1.2 hours and was classified as minor.

Minor May 18, 2026

May 2026: Identified – Checkout issues on Branded Web

Detected May 18, 2026 3:35 AM EDT · Resolved May 18, 2026 5:35 AM EDT · Duration about 2 hours

Mindbody experienced a checkout issue on Branded Web where consumers encountered a black screen displaying transaction details after selecting a payment method, preventing purchase completion. The problem affected businesses using a specific version of the Branded Web checkout flow across various payment methods. The incident lasted 2 hours with teams actively working to restore normal service.

Minor May 14, 2026

May 2026: Prospect Widget Form Errors

Detected May 14, 2026 4:44 AM EDT · Resolved May 14, 2026 9:49 AM EDT · Duration about 5 hours

The Mindbody Prospect Widget experienced errors when users completed and submitted forms, preventing successful form submissions. This minor incident affected the prospect capture functionality for 5.1 hours while the team investigated and worked to identify the root cause.

Minor May 13, 2026

May 2026: Booker Web Software

Detected May 13, 2026 6:00 PM EDT · Resolved May 13, 2026 8:23 PM EDT · Duration about 2 hours

Mindbody's Booker Web Software experienced performance issues for 2.4 hours, causing some customers to encounter intermittent slow page load times and navigation errors. The incident was classified as minor and the team investigated the problem. The service was restored after 2.4 hours of disruption.

Minor May 8, 2026

May 2026: Mindbody Payments Portal Issue

Detected May 8, 2026 6:08 PM EDT · Resolved May 8, 2026 6:49 PM EDT · Duration 41 minutes

Mindbody experienced a 41-minute service incident where a subset of customers using Mindbody Payments encountered blank pages when trying to load the Payments Portal. Engineers identified and worked to resolve the issue affecting the payment system's user interface.

Minor May 8, 2026

May 2026: Booker - Payment Processing

Detected May 8, 2026 3:15 PM EDT · Resolved May 8, 2026 3:53 PM EDT · Duration 38 minutes

Mindbody's Booker payment processing service experienced issues due to problems with upstream payment processor Clover. Booker v2 customers using Clover received errors when attempting to process payments. The issue was resolved after 38 minutes of collaboration with Clover.

Minor April 15, 2026

April 2026: Payment Processing - Point of Sale

Detected Apr 15, 2026 2:35 PM EDT · Resolved May 1, 2026 4:35 PM EDT · Duration 16 days

On Monday, April 13, 2026, between 9:00AM and 9:20AM PT, a subset of Mindbody point of sale payments were charged but remained stuck in a pending state instead of completing normally. The issue affected payment processing for customers using the point of sale system during that 20-minute window. The pending transactions were expected to be automatically removed from cardholders' bank statements by Tuesday, April 21, 2026.