Mindbody Outage History

Mindbody experienced a 41-minute service incident where a subset of customers using Mindbody Payments encountered blank pages when trying to load the Payments Portal. Engineers identified and worked to resolve the issue affecting the payment system's user interface.

Mindbody's Booker payment processing service experienced issues due to problems with upstream payment processor Clover. Booker v2 customers using Clover received errors when attempting to process payments. The issue was resolved after 38 minutes of collaboration with Clover.

On Monday, April 13, 2026, between 9:00AM and 9:20AM PT, a subset of Mindbody point of sale payments were charged but remained stuck in a pending state instead of completing normally. The issue affected payment processing for customers using the point of sale system during that 20-minute window. The pending transactions were expected to be automatically removed from cardholders' bank statements by Tuesday, April 21, 2026.

Mindbody Web Software experienced an issue where customers intermittently encountered errors when attempting to checkout through the point of sale screen. The engineering team identified the root cause and implemented a fix within 37 minutes, with some intermittent errors potentially continuing while the fix was being applied.

Mindbody experienced an issue where leads failed to load into the Sales Pipeline, preventing pipelines from populating on customer sites. The incident lasted 45 minutes and was classified as minor. The service was investigating the problem during the reported timeframe.

Mindbody Web Software experienced loading issues affecting critical features across the platform for 29 minutes. Engineering teams identified and implemented a fix for the problem. The service was restored with ongoing monitoring to ensure system stability.

Mindbody's Marketing Suite experienced a regional access issue that prevented some customers from using the service depending on their location. The engineering team identified the root cause and worked to deploy a fix. The incident was resolved after 1.8 hours of service disruption.

A third-party upstream provider issue impacted Mindbody Payments between 07:00-07:30 UTC on March 23rd, 2026, causing delayed payouts for Mindbody customers in Hong Kong depending on their funding schedules. The upstream processor resolved the issue and normal payout processing was restored.

Mindbody experienced degraded performance for 16 minutes on March 11, 2026. The service team investigated and resolved the performance issues affecting the platform.

A third-party upstream provider issue affected Mindbody Payments, causing payout delays for customers. Transactions processed between 9:00 PM on March 7 and 9:00 PM on March 8 resulted in payouts being delayed by one day. The incident lasted 24 hours and has been resolved.