Outage in Mitel

Microsoft Teams to MiCollab Presence Out of Sync

Resolved Minor
August 13, 2024 - Started 3 months ago - Lasted 7 days
Official incident page

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Outage Details

We have identified an issue where presence status from Microsoft Teams is not in sync with MiCollab. Users may notice their presence in MiCollab does not match Microsoft Teams. We are currently working on a fix and will provide an update once the fix has been deployed.
Components affected
Mitel Workflow Mitel Workflow Mitel Workflow
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/20/2024 02:35PM

The presence status from Microsoft Teams is now correctly syncing with MiCollab again.

This was caused by an issue with Microsoft Teams as acknowledged by Microsoft. It lasted from Aug 8, 2024, 8:00 p.m. EDT until Aug 15, 2024, 7:00 p.m. EDT. Please see Issue ID TM859169 in your Microsoft 365 Admin Center Service Health dashboard for more information.

IDENTIFIED 3 months ago - at 08/13/2024 03:00PM

We have identified an issue where presence status from Microsoft Teams is not in sync with MiCollab. Users may notice their presence in MiCollab does not match Microsoft Teams. We are currently working on a fix and will provide an update once the fix has been deployed.

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