Outage in Mitel

Elevated Error Rates in EU Region

Resolved Minor
August 28, 2024 - Started 2 months ago - Lasted 8 days
Official incident page

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Outage Details

We are currently investigating elevated error rates on the Presence service in EU region. At this time it does not appear to be affecting service but we will continue to investigate and update accordingly.
Components affected
Mitel Presence
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 09/05/2024 03:03PM

This incident has been resolved.

The incident appears to be as a result of unexpected issues within the network. We are no longer seeing elevated error rates and service has been healthy for the past 5 days.

MONITORING 2 months ago - at 09/03/2024 03:25PM

The Presence service in the EU region has returned to normal operation. We will continue to monitor over the next few days.

INVESTIGATING 2 months ago - at 08/28/2024 02:23PM

We are currently investigating elevated error rates on the Presence service in EU region. At this time it does not appear to be affecting service but we will continue to investigate and update accordingly.

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