Outage in MoEngage

Dashboard-03 : Degraded Performance in Stats Processing

Resolved Minor

December 23, 2025 - Started 30 days ago - Lasted about 15 hours
Official incident page

Incident Report

We are currently experiencing degraded performance in our Stats system, resulting in delays of approximately one hour in updating campaign analytics and reports. Campaign sending and triggers remain fully operational — only the updating of statistics is affected. Our team has implemented a fix and is actively monitoring to ensure performance returns to normal. We apologize for any inconvenience this may cause and appreciate your patience while we continue to verify stability.

Components affected

MoEngage Campaign Stats

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Latest Updates ( sorted recent to last )

RESOLVED 29 days ago - at 12/23/2025 11:56PM

This incident has been resolved.

MONITORING 30 days ago - at 12/23/2025 09:44AM

We are currently experiencing degraded performance in our Stats system, resulting in delays of approximately one hour in updating campaign analytics and reports.

Campaign sending and triggers remain fully operational — only the updating of statistics is affected.

Our team has implemented a fix and is actively monitoring to ensure performance returns to normal. We apologize for any inconvenience this may cause and appreciate your patience while we continue to verify stability.

Latest MoEngage outages

Dashboard 03 - Delay in Stats update - 9 days ago

Dashboard 01 - Major Outage due to Cloud Service Provider - 3 months ago

Dc03 | Data ingestion lag | Impacts user updates, event ingestion and campaign stats - 5 months ago

[Dashboard-03] Dashboard services are down - 5 months ago

DC03 - Segmentation service have degraded performance leading to a delay in sending of one-time and periodic campaigns - 5 months ago

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