Outage in MoEngage

Dashboard-03 : Degraded Performance in Stats Processing

Resolved Minor
December 23, 2025 - Started 8 days ago - Lasted about 15 hours
Official incident page

Incident Report

We are currently experiencing degraded performance in our Stats system, resulting in delays of approximately one hour in updating campaign analytics and reports. Campaign sending and triggers remain fully operational — only the updating of statistics is affected. Our team has implemented a fix and is actively monitoring to ensure performance returns to normal. We apologize for any inconvenience this may cause and appreciate your patience while we continue to verify stability.
Components affected
MoEngage Campaign Stats

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Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 12/23/2025 11:56PM

This incident has been resolved.

MONITORING 8 days ago - at 12/23/2025 09:44AM

We are currently experiencing degraded performance in our Stats system, resulting in delays of approximately one hour in updating campaign analytics and reports.

Campaign sending and triggers remain fully operational — only the updating of statistics is affected.

Our team has implemented a fix and is actively monitoring to ensure performance returns to normal. We apologize for any inconvenience this may cause and appreciate your patience while we continue to verify stability.

Latest MoEngage outages

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DC03 - Segmentation service have degraded performance leading to a delay in sending of one-time and periodic campaigns - 5 months ago
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