Outage in Moveworks

Users are not able to complete MFA reset in bot

Resolved Minor
July 24, 2024 - Started 5 months ago - Lasted about 15 hours
Official incident page

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Outage Details

In the classic bot experience, users who request a MFA reset will get the proper response "Ok, I understand you are having issues with your Multi-Factor Authentication (MFA). I can help!" "Would you like me to reset your MFA?" however they do not have a "Yes" option and are not able to proceed with the MFA reset. We've identified the cause of the issue and our team is working diligently to get this issue resolved as soon as possible. We appreciate you patience as we get this corrected.
Components affected
Moveworks Account Access
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/24/2024 04:33PM

This incident has been successfully resolved. The MFA reset functionality should now be working correctly within the classic bot experience.

IDENTIFIED 5 months ago - at 07/24/2024 01:32AM

In the classic bot experience, users who request a MFA reset will get the proper response "Ok, I understand you are having issues with your Multi-Factor Authentication (MFA). I can help!" "Would you like me to reset your MFA?" however they do not have a "Yes" option and are not able to proceed with the MFA reset.

We've identified the cause of the issue and our team is working diligently to get this issue resolved as soon as possible. We appreciate you patience as we get this corrected.

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