Outage in Moveworks

User Insights dashboard degradation

Resolved Minor
December 05, 2024 - Started 17 days ago - Lasted about 16 hours
Official incident page

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Outage Details

we have identified an issue where some customers are unable to access User Insights dashboard within Copilot Insights. This issue is not impacting customers who have deployed Copilot in chat platforms like Microsoft teams or Slack.
Components affected
Moveworks Performance Insights
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 12/06/2024 06:17AM

This incident has been resolved.

IDENTIFIED 17 days ago - at 12/05/2024 03:19PM

We have rolled back the User Insights feature in Copilot Insights as part of the maintenance and will be reintroducing the feature at a later date. We sincerely apologize for any inconvenience caused. Please feel free to refer the community post here https://community.moveworks.com/analytics-89/introducing-user-insights-in-copilot-analytics-1755?tid=1755&fid=89 for details.

IDENTIFIED 17 days ago - at 12/05/2024 02:32PM

we have identified an issue where some customers are unable to access User Insights dashboard within Copilot Insights. This issue is not impacting customers who have deployed Copilot in chat platforms like Microsoft teams or Slack.

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