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Outage in Mux

Increase in errors and delayed video processing

Resolved Minor
November 15, 2024 - Started over 1 year ago - Lasted about 6 hours
Official incident page

Incident Report

We are investigating an increase in errors serving media segments, and delays in video processing starting from 08:29 UTC.
Components affected
Mux Video - VOD Mux Video - Live

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/15/2024 03:08PM

This incident has been resolved.

MONITORING over 1 year ago - at 11/15/2024 12:42PM

We continue to monitor the health of the system.

MONITORING over 1 year ago - at 11/15/2024 09:27AM

We have identified and mitigated the issue. Error rates have returned to normal, and the backlog of jobs was processed by 08:57 UTC. We continue to monitor the health of the system.

INVESTIGATING over 1 year ago - at 11/15/2024 09:10AM

We are investigating an increase in errors serving media segments, and delays in video processing starting from 08:29 UTC.

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