Outage in Mux

Elevated error rate for image, subtitle, storyboard and gif requests

Resolved Minor
December 06, 2024 - Started 3 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are investigating an increase in errors in generating image, subtitle, storyboard, and gif requests starting from 15:38 UTC.
Components affected
Mux Video - VOD
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 12/06/2024 08:40PM

This incident has been resolved.

MONITORING 3 months ago - at 12/06/2024 06:34PM

The team has mitigated the issue, and error rates have returned to normal at 17:01 UTC. From then on, generating image, subtitle, storyboard, and gif requests should be fully operational. We are continuing to monitor the health of the system.

INVESTIGATING 3 months ago - at 12/06/2024 04:55PM

We are investigating an increase in errors in generating image, subtitle, storyboard, and gif requests starting from 15:38 UTC.

Latest Mux outages

Incorrect / Incomplete data in View Stream Exports - 14 days ago
Increase in errors and delayed video processing - 4 months ago
Video Ingest Processing Delays - 4 months ago
Some real-time data missing - 5 months ago
Playback issues and delays in video processing - 7 months ago

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