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Outage in Mux

Elevated error rate for image, subtitle, storyboard and gif requests

Resolved Minor
December 06, 2024 - Started over 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

We are investigating an increase in errors in generating image, subtitle, storyboard, and gif requests starting from 15:38 UTC.
Components affected
Mux Video - VOD

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 12/06/2024 08:40PM

This incident has been resolved.

MONITORING over 1 year ago - at 12/06/2024 06:34PM

The team has mitigated the issue, and error rates have returned to normal at 17:01 UTC. From then on, generating image, subtitle, storyboard, and gif requests should be fully operational. We are continuing to monitor the health of the system.

INVESTIGATING over 1 year ago - at 12/06/2024 04:55PM

We are investigating an increase in errors in generating image, subtitle, storyboard, and gif requests starting from 15:38 UTC.

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