Outage in Mux

Video Ingest and playback issues

Resolved Major

June 16, 2025 - Started 7 months ago - Lasted about 2 hours
Official incident page

Incident Report

Ingest is impacted and playback may be degraded. Investigation is underway.

Components affected

Mux Video - VOD Mux Video - Live

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 06/16/2025 10:57PM

This incident has been resolved.

MONITORING 7 months ago - at 06/16/2025 09:44PM

We are continuing to monitor for any further issues.

MONITORING 7 months ago - at 06/16/2025 09:39PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 7 months ago - at 06/16/2025 09:28PM

We are continuing to work on a fix for this issue.

IDENTIFIED 7 months ago - at 06/16/2025 09:27PM

Impact:
* New and existing Live Streams are currently unavailable
* On-demand Assets that are not currently cached may experience errors during playback
* Creation of new On-demand Assets is delayed, but progressing

We are continuing to work on a fix for this issue.

IDENTIFIED 7 months ago - at 06/16/2025 09:23PM

We are continuing to work on a fix for this issue.

IDENTIFIED 7 months ago - at 06/16/2025 09:10PM

The issue has been identified and a fix is being implemented

INVESTIGATING 7 months ago - at 06/16/2025 09:05PM

We are continuing to investigate this issue.

INVESTIGATING 7 months ago - at 06/16/2025 09:01PM

Ingest is impacted and playback may be degraded. Investigation is underway.

Latest Mux outages

Possible Mux Data historical metrics delays - 10 days ago

Mux Data Monitoring Failing to Load - about 2 months ago

Elevated errors going live - about 2 months ago

Increase in error rates for image delivery - 2 months ago

EU Data ingest collection issues - 3 months ago

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