Outage in Mux
Engagement Counts API not reporting view counts
Resolved MinorIncident Report
We are currently investigating the issue.
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 07/08/2025 09:33PM
This incident has been resolved.
MONITORING
9 months ago - at 07/08/2025 08:58PM
We are continuing to monitor for any further issues.
MONITORING
9 months ago - at 07/08/2025 07:44PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
9 months ago - at 07/08/2025 07:23PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
9 months ago - at 07/08/2025 07:20PM
Mux Data reported 0 views and 0 viewers for all customers between 18:46 - 19:02UTC. Select customers have been affected since July 7th 18:30UTC and continue to be affected. We are investigating the issue for those customers.
INVESTIGATING
9 months ago - at 07/08/2025 06:56PM
We are currently investigating the issue.
Latest Mux outages
Mux Dashboard unavailable - 8 days ago
video clips audio loss - about 1 month ago
Mux Data Monitoring Issues - about 2 months ago
Delayed video ingest and webhook delivery for some customers - about 2 months ago
Direct upload failures and playback failures for some customers - about 2 months ago
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