Outage in Mux

Incomplete Data Collection

Resolved Major
July 31, 2025 - Started 3 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are investigating an issue where many customers are not receiving all incoming beacon data
Components affected
Mux Data - Data Collection

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/31/2025 11:38PM

This incident has been resolved.

MONITORING 3 months ago - at 07/31/2025 10:51PM

We are continuing to monitor for any further issues.

MONITORING 3 months ago - at 07/31/2025 09:17PM

The elevated latency we observed in our collection stack has been mitigated and as of 21:01 UTC we are fully recovered. We are now monitoring for additional issues.

INVESTIGATING 3 months ago - at 07/31/2025 08:44PM

We are not seeing a full recovery and are investigating the cause.

MONITORING 3 months ago - at 07/31/2025 08:39PM

A fix has been implemented and we are monitoring the results. Impact mitigated at 20:29 UTC

IDENTIFIED 3 months ago - at 07/31/2025 08:25PM

The issue has been identified and we are working on a fix. Mux Data customers are continuing to see collection degradation.

INVESTIGATING 3 months ago - at 07/31/2025 08:02PM

Beginning at 19:35 UTC, customers will see reduced CCV counts and elevated failure/exit percentages in the monitoring product. Views during this time may not have complete data. We are continuing to investigate.

INVESTIGATING 3 months ago - at 07/31/2025 07:50PM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 07/31/2025 07:49PM

We are investigating an issue where many customers are not receiving all incoming beacon data

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