Outage in Mux
Incomplete Data Collection
Resolved Major
Need to monitor Mux outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Mux, and never miss an outage again.
Start Free Trial
Outage Details
We are investigating an issue where many customers are not receiving all incoming beacon data
Components affected
Mux Data - Data CollectionLatest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 07/31/2025 11:38PM
This incident has been resolved.
MONITORING
1 day ago - at 07/31/2025 10:51PM
We are continuing to monitor for any further issues.
MONITORING
1 day ago - at 07/31/2025 09:17PM
The elevated latency we observed in our collection stack has been mitigated and as of 21:01 UTC we are fully recovered. We are now monitoring for additional issues.
INVESTIGATING
1 day ago - at 07/31/2025 08:44PM
We are not seeing a full recovery and are investigating the cause.
MONITORING
1 day ago - at 07/31/2025 08:39PM
A fix has been implemented and we are monitoring the results. Impact mitigated at 20:29 UTC
IDENTIFIED
1 day ago - at 07/31/2025 08:25PM
The issue has been identified and we are working on a fix. Mux Data customers are continuing to see collection degradation.
INVESTIGATING
1 day ago - at 07/31/2025 08:02PM
Beginning at 19:35 UTC, customers will see reduced CCV counts and elevated failure/exit percentages in the monitoring product. Views during this time may not have complete data. We are continuing to investigate.
INVESTIGATING
1 day ago - at 07/31/2025 07:50PM
We are continuing to investigate this issue.
INVESTIGATING
1 day ago - at 07/31/2025 07:49PM
We are investigating an issue where many customers are not receiving all incoming beacon data
Latest Mux outages
Errors in Mux Data Collection - about 7 hours ago
Mux Data no longer reporting finalized views - about 11 hours ago
Video Storage Service Elevated Error Rate - 15 days ago
Live Health dashboard not showing health graphs - 23 days ago
Engagement Counts API not reporting view counts - 25 days ago
Be the First to Know When Vendors Go Down
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 4400 services available
Integrations with
