Outage in Mux

Errors in Mux Data Collection

Resolved Major
August 02, 2025 - Started about 10 hours ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently investigating an issue where customers may see missing data from 2025-08-02 01:48:50 UTC to 2025-08-02 02:07:5 UTC.
Components affected
Mux Data - Data Collection
Latest Updates ( sorted recent to last )
RESOLVED about 6 hours ago - at 08/02/2025 06:16AM

Our team is continuing to work with our infrastructure provider to understand the underlying cause of the transient connectivity issues that affected an instance in our cluster during the impact window. This resulted in data loss for any in-flight views that were being processed on the affected instance during this time. At this point, all services are operational and operating as expected

MONITORING about 10 hours ago - at 08/02/2025 03:09AM

Our team is working with our infrastructure provider to understand the underlying cause of the connectivity issues that affected an instance in our cluster during the impact window. This resulted in data loss for any in-flight views that were being processed on the affected instance during this time.

IDENTIFIED about 10 hours ago - at 08/02/2025 02:41AM

We've identified the cause of the data collection errors that occurred between August 2, 2025 at 01:48:50 UTC and 02:07:50 UTC. A networking connectivity issue in the Mux Data cluster affected our data processing systems, which may result in missing or incomplete views and monitoring data during the affected period.

INVESTIGATING about 10 hours ago - at 08/02/2025 02:13AM

We are currently investigating an issue where customers may see missing data from 2025-08-02 01:48:50 UTC to 2025-08-02 02:07:5 UTC.

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