Outage in Mux

Some assets generated from live streams stalling at the end

Resolved Minor
August 19, 2025 - Started 6 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently investigating an issue where for some live streams, the assets generated from the live streams may stall for playbacks at the very end, and creating static renditions for those assets may be delayed
Components affected
Mux Video - Live
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 08/19/2025 08:03PM

This incident has been resolved.

MONITORING 6 days ago - at 08/19/2025 05:01PM

For the issue of live streams stalling for playbacks, and the delay of creating static renditions for those assets, we have identified the root cause. Affected assets were created from live streams from 8/18 9:03 PM (UTC) to 8/19 8:29 AM (UTC). The issue has been mitigated as of 8/19 8:34 AM (UTC). We are continuing to monitor the situation and will be reaching out to impacted customers directly.

INVESTIGATING 6 days ago - at 08/19/2025 04:14PM

We are currently investigating an issue where for some live streams, the assets generated from the live streams may stall for playbacks at the very end, and creating static renditions for those assets may be delayed

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