Outage in Mux

Increased errors in playback

Resolved Major
September 18, 2025 - Started about 6 hours ago - Lasted about 4 hours
Official incident page

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Outage Details

We are seeing increased error rates for playback and thumbnails in one of our regions. Currently investigating.
Components affected
Mux Video - VOD Mux Video - Live
Latest Updates ( sorted recent to last )
RESOLVED about 3 hours ago - at 09/18/2025 07:46PM

This incident has been resolved.

MONITORING about 5 hours ago - at 09/18/2025 05:40PM

We are continuing to monitor for any further issues.

MONITORING about 5 hours ago - at 09/18/2025 05:23PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 5 hours ago - at 09/18/2025 05:08PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 6 hours ago - at 09/18/2025 04:37PM

We are seeing increased error rates for playback and thumbnails in one of our regions. Currently investigating.

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