Outage in Mux

Increased errors in playback

Resolved Major

September 18, 2025 - Started 4 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are seeing increased error rates for playback and thumbnails in one of our regions. Currently investigating.

Components affected

Mux Video - VOD Mux Video - Live

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 09/18/2025 07:46PM

This incident has been resolved.

MONITORING 4 months ago - at 09/18/2025 05:40PM

We are continuing to monitor for any further issues.

MONITORING 4 months ago - at 09/18/2025 05:23PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 months ago - at 09/18/2025 05:08PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 4 months ago - at 09/18/2025 04:37PM

We are seeing increased error rates for playback and thumbnails in one of our regions. Currently investigating.

Latest Mux outages

Possible Mux Data historical metrics delays - 10 days ago

Mux Data Monitoring Failing to Load - about 2 months ago

Elevated errors going live - about 2 months ago

Increase in error rates for image delivery - 2 months ago

EU Data ingest collection issues - 3 months ago

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