Outage in Mux

We are investigating an issue causing increased error rates for video ingest and playback for assets and live streams

Resolved Major
September 22, 2025 - Started 7 days ago - Lasted about 2 hours
Official incident page

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Outage Details

The Mux engineering team are investigating.
Components affected
Mux Video - VOD Mux Video - Live
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 09/22/2025 04:38PM

This incident has been resolved.

MONITORING 7 days ago - at 09/22/2025 03:25PM

Error rates have returned to normal, and the team are continuing to investigate and address the root cause of this error spike.

INVESTIGATING 7 days ago - at 09/22/2025 02:54PM

The Mux engineering team are investigating.

Latest Mux outages

Elevated error rates for video ingest and playback for assets and live streams - 6 days ago
Increased errors in playback - 10 days ago
Mux Data monitoring metrics incomplete/latent - 23 days ago
Some assets generated from live streams stalling at the end - about 1 month ago
Errors in Mux Data Collection - about 2 months ago

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