Outage in Mux

Mux Player embeds increased error rates

Resolved Major
October 20, 2025 - Started 4 days ago - Lasted about 12 hours
Official incident page

Incident Report

From 07:30 UTC, Mux Player embeds are were experiencing increased error rates caused by an outage with an underlying cloud vendor.

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 10/20/2025 10:04PM

This incident has been resolved.

MONITORING 4 days ago - at 10/20/2025 06:21PM

We are continuing to monitor our systems, as our underlying cloud providers continue to investigate the root cause.

MONITORING 4 days ago - at 10/20/2025 03:12PM

We are continuing to monitor for any issues while the underlying cloud vendor continues to investigate the root cause.

MONITORING 4 days ago - at 10/20/2025 10:40AM

Recovery continues and service has returned to operational. We will continue to monitor.

IDENTIFIED 4 days ago - at 10/20/2025 09:54AM

We're seeing signs of recovery, and continue to monitor the service health.

IDENTIFIED 4 days ago - at 10/20/2025 09:46AM

We are continuing to investigate the issue.

IDENTIFIED 4 days ago - at 10/20/2025 09:39AM

From 07:30 UTC, Mux Player embeds are were experiencing increased error rates caused by an outage with an underlying cloud vendor.

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