Outage in Mux
Degraded VOD playback
Resolved MajorIncident Report
Summary AI Generated
Mux experienced a 38-minute major incident affecting VOD playback, causing failed or slow video delivery for some customers while live streaming remained unaffected. The issue was identified and a fix was implemented within minutes, followed by a monitoring period. The incident was fully resolved at 22:04 UTC on October 21, 2026.
We’ve identified an issue tha is affecting on-demand (VOD) video playback for some customers. Some viewers may see failed or slow playback. Live streaming is not affected.
Components affected
Mux Video - VODTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 10/21/2026 10:04PM
This incident has been resolved.
MONITORING
11 days ago - at 10/21/2026 09:40PM
We are continuing to monitor for any further issues.
MONITORING
11 days ago - at 10/21/2026 09:40PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
11 days ago - at 10/21/2026 09:31PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
11 days ago - at 10/21/2026 09:30PM
We’ve identified an issue tha is affecting on-demand (VOD) video playback for some customers. Some viewers may see failed or slow playback. Live streaming is not affected.
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