Outage in Mux
Mux Data Collection Latency
Resolved MajorIncident Report
Summary AI Generated
Mux Data's ingestion pipeline became unresponsive to incoming beacons at 22:04 UTC on October 21, 2026, affecting data collection for a subset of customers for approximately 1.5 hours. The outage disrupted real-time metrics and alerting, and may have resulted in delayed or lost beacon data for views active during that window. The system recovered at 22:28 UTC and the incident was fully resolved by 23:47 UTC, though some missing event data may persist for affected views.
We are experiencing some latency in collecting beacons, beginning 22:04 UTC. Investigation is underway.
Components affected
Mux Data - Data CollectionTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 10/21/2026 11:47PM
This incident has been resolved. For a subset of customers, our ingestion pipeline was unresponsive to incoming beacons at 22:04 UTC. While our SDKs are programmed to retry, there is the potential for delayed or lost beacons at and around that time. Delayed/lost beacons would disrupt our realtime metrics and alerting. Missing beacons may also result in some missing event data for views being generated at that time.
MONITORING
11 days ago - at 10/21/2026 10:51PM
The system has recovered at 22:28 UTC and we are monitoring the results.
INVESTIGATING
11 days ago - at 10/21/2026 10:21PM
We are experiencing some latency in collecting beacons, beginning 22:04 UTC. Investigation is underway.
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