Service Cloud Voice - Record Updates and Transcripts

We are currently investigating an issue affecting a small subset of Service Cloud Voice users. Impacted users may experience problems with Voice Call Records not updating and transcriptions not generating. Other functionality may also be affected.

Our technical team is working diligently to resolve the issue.

We will update our status page with further details as our investigation progresses.

Our technical team has implemented the necessary measures to restore service, and the issue affecting Service Cloud Voice users has been fully resolved.

We will continue to monitor the platform closely and provide further updates.