NCR Voyix Outage History

NCR Voyix CMC services experienced degraded performance for 2.9 hours, with monitoring systems detecting the system was not operating at full capacity. The NCR Voyix team identified the issue and implemented corrective actions to restore normal service operations. The incident was resolved and services returned to full functionality.

NCR Voyix's Consumer Data Management (CDM) system experienced a degraded state where it was not operating at 100% capacity for 64.4 hours. The technical teams identified the root cause and implemented necessary fixes to restore normal functionality. The incident was resolved after extended monitoring confirmed system stability and full operational status.

NCR Voyix experienced a Secure Pay service issue that prevented a subset of customers from processing payments, lasting approximately 19 days. The company implemented two planned maintenance changes during the incident period to address the problem. The issue was fully resolved on April 14, 2026, with all Secure Pay services returning to normal operation.

NCR Voyix Command Center in the Namer Region experienced degraded performance and was not operating at full capacity for 6.1 hours. The incident was detected by monitoring systems and affected the critical services that clients rely on for their operations. The team restored functionality and monitored the systems before fully resolving the incident.

NCR Voyix experienced an SMS notification delivery failure that prevented text-based alerts from being sent to users for affected system components. The outage lasted 17.5 hours, during which customers were unable to receive critical SMS notifications about their services. The issue was resolved and SMS delivery services were fully restored.

NCR Voyix Online Ordering services in the APAC region experienced degraded performance for 31.2 hours starting March 11, 2026. The technical teams identified the root cause and implemented fixes within several hours, restoring normal functionality by early afternoon. The service was then monitored extensively for system stability before the incident was officially resolved on March 12th.

NCR Voyix experienced degraded performance in their Online Ordering services in the APAC region for 34 minutes. The issue was detected by monitoring systems and affected the online ordering functionality that clients rely on for their operations. The technical teams investigated and implemented necessary fixes to restore full service, with additional monitoring put in place to ensure ongoing stability.

NCR Voyix Online Ordering services experienced degraded performance in the APAC region for 2.4 hours. The issue was detected by monitoring systems and affected the company's online ordering platform used by clients for their business operations. The technical teams investigated and implemented necessary fixes to restore full service, with additional monitoring conducted to ensure system stability.

NCR Voyix experienced sporadic performance issues affecting Digital Coupons, Pharmacy, TDM, Catalog, Order, and Stored Value services in the NAMER region, causing slow response times for these applications. The incident lasted 5.7 hours while the team worked with partners to make necessary environmental adjustments. The issue was resolved after monitoring confirmed response times returned to expected levels across all affected applications.

NCR Voyix experienced degraded performance in their Digital Ordering and Online Ordering Classic services in the Namer region following a maintenance activity. The systems were not operating at full capacity, impacting client operations. The issue was resolved after 1.2 hours when teams implemented corrective actions to restore full service capacity.