NCR Voyix Outage History

NCR Voyix experienced a 38-minute service disruption affecting password resets and multi-factor authentication functionality within their Command Center platform in the EMEA region. The issue was detected by monitoring systems, and the team identified and resolved the root cause. All services were fully restored after the brief outage.

NCR Voyix's Freshop checkout websites experienced a major outage where customers were unable to select time slots during the checkout process. The issue affected the core checkout functionality across Freshop-powered websites for 21 minutes. Services were fully restored after NCR Voyix teams identified and resolved the underlying problem.

NCR Voyix's Connected Payments service experienced degraded performance affecting hospitality operations for 2.9 hours. The company's monitoring systems detected the disruption and teams investigated the root cause before implementing a fix. Service stability was restored and confirmed through continued monitoring.

NCR Voyix experienced a major outage affecting their Voyix Connect (formerly Connected Payments) service that disrupted transaction processing for 6.6 hours. The company's monitoring systems detected the issue, and after identifying the root cause, they implemented necessary changes to restore functionality. Services returned to normal operation with transaction processing fully restored.

NCR Voyix experienced degraded performance with NOLO manual imports across the EMEA region for 1.4 hours. The technical teams identified the root cause and applied corrective actions to restore full operational status. All systems returned to normal operation with enhanced monitoring implemented to ensure continued stability.

The NCR Voyix Configuration Center service experienced a temporary outage that prevented clients from accessing the service. The technical team identified the root cause of the issue and implemented necessary fixes to restore functionality. The service was fully restored after 55 minutes of downtime.

NCR Voyix's iOS online ordering application experienced degraded performance in the NAMER region for 1.6 hours due to Apple's updated Developer Program terms and conditions that blocked a critical security update deployment. The issue was resolved by requiring clients to log into their Apple Developer Portal and accept the latest agreements, which would allow NCR Voyix to deploy the necessary security update and restore normal app functionality.

NCR Voyix experienced degraded performance issues affecting Freshop websites that made them unavailable to users. The incident was detected through monitoring tools and lasted approximately 2.9 hours while support teams investigated and implemented mitigation steps. Services were fully restored after the team identified the root cause and completed the necessary fixes.

NCR Voyix Command Center in the NAMER region experienced service degradation that prevented the system from operating at full capacity for 2.4 hours. The monitoring systems detected the issue, and teams immediately implemented fixes to restore normal operation. After confirming system stability through extensive monitoring, the incident was formally resolved with all services operating normally.

NCR Voyix experienced a service degradation affecting their Silver APIs, causing the system to operate below full capacity for 3.8 hours. The incident was identified and resolved through necessary recovery actions implemented by their technical teams. Services were fully restored and monitored to ensure complete functionality.