Outage in Neon One

Disruption to Email service

Resolved Major
August 10, 2025 - Started 15 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Neon CRM is experiencing a disruption with its email service. Users have reported an inability to send emails. We are investigating this issue and will provide updates as we work towards resolution.
Components affected
Neon One Neon CRM
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 08/10/2025 08:22PM

After further monitoring, no additional issues have been reported. The incident has been resolved. Thanks for your patience!

MONITORING 15 days ago - at 08/10/2025 07:39PM

We've identified the issue and implemented a fix. Currently, we are monitoring to ensure no further action is needed.

IDENTIFIED 15 days ago - at 08/10/2025 07:08PM

Our team has identified the cause of this issue and is working towards a resolution. We will continue to provide updates as we address the problem.

INVESTIGATING 15 days ago - at 08/10/2025 06:30PM

We are continuing to investigate this issue.

INVESTIGATING 15 days ago - at 08/10/2025 06:29PM

Neon CRM is experiencing a disruption with its email service. Users have reported an inability to send emails. We are investigating this issue and will provide updates as we work towards resolution.

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