Outage in Neon One

Intermittent Reporting Errors

Resolved Minor
August 18, 2025 - Started 29 days ago - Lasted about 19 hours
Official incident page

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Outage Details

We've received reports that some clients are experiencing intermittent error messages while running reports. We are urgently investigating the issue.
Components affected
Neon One Neon CRM
Latest Updates ( sorted recent to last )
RESOLVED 28 days ago - at 08/19/2025 02:33PM

We've identified the cause of these intermittent reporting issues as our scheduled annual system maintenance. The maintenance is now complete, and all reporting functions have been restored. We are taking steps to ensure our maintenance process avoids this in the future.

MONITORING 29 days ago - at 08/18/2025 08:39PM

We are currently addressing each instance that was impacted. We will continue to monitor the issue. If you experience any error messages when running reports, please reach out to our support team.

INVESTIGATING 29 days ago - at 08/18/2025 07:37PM

We've received reports that some clients are experiencing intermittent error messages while running reports. We are urgently investigating the issue.

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