Outage in Neon One

Slowdown when accessing admin interface

Resolved Minor
October 10, 2025 - Started 12 days ago - Lasted 32 minutes
Official incident page

Incident Report

We are currently investigating an issue where customers may experience slowness when loading admin pages and reports.
Components affected
Neon One Neon CCM

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Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 10/10/2025 03:32PM

We identified the issue causing the slowdown and this incident has been resolved. Neon Client Case Management customers should see load times across the system operating as normal.

INVESTIGATING 12 days ago - at 10/10/2025 03:04PM

We are currently investigating an issue where customers may experience slowness when loading admin pages and reports.

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