Outage in Neon One

CCM System Performance Degredation

Resolved Major
November 20, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating reports of an issue causing systems to severely slow down and in some cases prevent access. Our team is actively investigating and working to restore full speed and access to CCM. Thank you for your patience.
Components affected
Neon One Neon CCM

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/20/2025 07:01PM

The issue has been identified and a fix has been implemented. The team will monitor throughout the day to make sure the issue does not recur. Thank you for your patience and understanding.

INVESTIGATING about 1 month ago - at 11/20/2025 05:47PM

We are investigating reports of an issue causing systems to severely slow down and in some cases prevent access. Our team is actively investigating and working to restore full speed and access to CCM. Thank you for your patience.

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