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Outage in Neon One

Neon CRM Text Messaging delays

Resolved Minor
December 01, 2025 - Started 5 months ago - Lasted about 16 hours
Official incident page

Incident Report

Neon CRM's text message sending partner is reporting delays for outbound toll-free SMS messaging. Neon One is engaging with the partner to restore expected timely SMS delivery. We will continue to monitor for updates.
Components affected
Neon One Neon CRM

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/02/2025 03:35PM

This incident was resolved overnight by our text sending partner, and there are no delays today.

IDENTIFIED 5 months ago - at 12/01/2025 11:55PM

Neon CRM's text message sending partner is reporting delays for outbound toll-free SMS messaging. Neon One is engaging with the partner to restore expected timely SMS delivery. We will continue to monitor for updates.

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